Comments on: Why I fired Speakeasy http://www.obfuscated.org/2006/09/15/why-i-fired-speakeasy/ I will not explain what this weblog is all about in a few words. Fri, 21 Nov 2008 09:09:24 +0000 http://wordpress.org/?v=2.6.1 By: Jill http://www.obfuscated.org/2006/09/15/why-i-fired-speakeasy/#comment-489 Jill Sat, 16 Sep 2006 03:11:55 +0000 #comment-489 <p>Tej was incorrect on the calling. I'm the one who did the calling to Speakeasy to get the refund. And you know what? The customer service dude gave me crap for my username, which is "Redqueenofevil." It's not his business, and he's lucky I didn't pull out my uzi and shoot his punk butt through the phone. That said, bummer about the bad service.</p> Tej was incorrect on the calling. I’m the one who did the calling to Speakeasy to get the refund. And you know what? The customer service dude gave me crap for my username, which is “Redqueenofevil.” It’s not his business, and he’s lucky I didn’t pull out my uzi and shoot his punk butt through the phone. That said, bummer about the bad service.

]]> By: Tej http://www.obfuscated.org/2006/09/15/why-i-fired-speakeasy/#comment-488 Tej Sat, 16 Sep 2006 02:58:09 +0000 #comment-488 <p>Suck. Our move with Speakeasy went mostly smoothly except that they forgot to discontinue our previous service so we got double billed (which I had to call and resolve with them - they credited us back) and they didn't do as they had promised and keep our previous static IP - we got a new one, which wasn't that big a deal. We did do a move and change - went from a landline+DSL to just DSL (with Speakeasy VOIP). It all just worked, and the guy who they sent out to actually install the line had nothing to do - it was already working. But our physical line owner here is SBC (oh, sorry, AT&T), not Verizon.</p> <p>I'm convinced that big companies are all just completely incompetent at dealing with anything that is outside what the computer tells them to do. That and customer service is not a prestige job - it's something that the competent employee gets promoted out of within 6 months. The incompetent ones of course stay behind to bug us forevermore. Dealing with Apple earlier this year (and their supposedly stellar customer service) really showed that.</p> Suck. Our move with Speakeasy went mostly smoothly except that they forgot to discontinue our previous service so we got double billed (which I had to call and resolve with them - they credited us back) and they didn’t do as they had promised and keep our previous static IP - we got a new one, which wasn’t that big a deal. We did do a move and change - went from a landline+DSL to just DSL (with Speakeasy VOIP). It all just worked, and the guy who they sent out to actually install the line had nothing to do - it was already working. But our physical line owner here is SBC (oh, sorry, AT&T), not Verizon.

I’m convinced that big companies are all just completely incompetent at dealing with anything that is outside what the computer tells them to do. That and customer service is not a prestige job - it’s something that the competent employee gets promoted out of within 6 months. The incompetent ones of course stay behind to bug us forevermore. Dealing with Apple earlier this year (and their supposedly stellar customer service) really showed that.

]]> By: Christopher Smith http://www.obfuscated.org/2006/09/15/why-i-fired-speakeasy/#comment-487 Christopher Smith Fri, 15 Sep 2006 17:00:20 +0000 #comment-487 <p>Part of the scam here is that Verizon in particular has every incentive to frustrate the heck out of third party DSL providers in order to get customers to jump ship to their service (with cable being the only counter incentive).</p> <p>Still, there must have been a way for Speakeasy to be more on the ball about this. I'm kind of shocked that they of all people had such lousy service.</p> Part of the scam here is that Verizon in particular has every incentive to frustrate the heck out of third party DSL providers in order to get customers to jump ship to their service (with cable being the only counter incentive).

Still, there must have been a way for Speakeasy to be more on the ball about this. I’m kind of shocked that they of all people had such lousy service.

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